Transaction Status and Recovery

Understand Clovis transaction statuses and learn when to wait, Retry, request a Refund, or contact support.

Cross-network actions do not always finish in one step. The source transaction can confirm before the destination asset or position becomes available.

Check an Action's Status

1. Open the action in Transaction History.

2. Review the source and destination information shown.

3. Open any linked block-explorer transactions.

4. Follow the next action shown by the app.

Status labels and available actions can depend on the product and current processing stage.

Recovery Actions

The app may display a recovery action when one applies to the current transaction.

Retry

Use Retry only when the app displays it for that transaction. Retry from the existing transaction details instead of starting a duplicate action.

Refund

Use Refund only when the app displays it for that transaction. Review the refund information and complete any required wallet confirmation.

Cooldown

If the app displays a Cooldown period, wait until the displayed time before returning to the transaction details.

Do not assume that every failed, delayed, or expired action supports the same recovery option.

Before Contacting Support

Have these details ready:

• public wallet address;

• transaction hash;

• source and destination networks;

• asset and approximate amount;

• current status; and

• the exact error message shown by the app.

Never share a seed phrase, private key, wallet password, or sensitive signing information.